bdtgl Privacy Policy

When you register an account with bdtgl, interact with our games and betting markets, make deposits or withdrawals, or contact our support team, we collect a range of personal information. This section describes in detail the categories of personal data we collect, the sources from which we collect them, and whether each category is mandatory or optional for the use of our platform.

Registration & Identity Data

When you create a bdtgl account, we collect the following identity information: your full legal name, date of birth, country and city of residence (Bangladesh), and the email address you use to register. This information is mandatory — without it, we cannot create a valid account or verify that you meet our minimum age requirement of 18 years or older. We may also collect your mobile phone number for account security and two-factor authentication purposes, though this is optional at the point of registration.

Know Your Customer (KYC) Documents

As part of our KYC verification process, we may request and retain copies of government-issued identification documents such as your National Identity Card (NID), passport, or driving licence. We may also request a recent proof of address document such as a utility bill, bank statement, or official letter dated within the past three months. Additionally, where required, we may request documentation confirming ownership of a payment method used on your account, such as a screenshot of a bKash or Nagad transaction history linked to the mobile number on your account.

Financial & Transaction Data

We collect records of all financial transactions conducted through your bdtgl account, including deposit amounts, withdrawal requests, payment method identifiers (such as mobile wallet numbers linked to bKash, Nagad, Rocket, or Upay, and the last four digits of any Visa or Mastercard used), transaction timestamps, and transaction reference numbers. Full card numbers and full mobile banking PINs are never stored by bdtgl. Payment processing is handled via encrypted channels and we retain only the minimum transactional data necessary for account management, fraud prevention, and dispute resolution.

Gameplay & Betting Activity Data

We collect detailed records of your gaming and betting activity on the bdtgl platform, including which games you played, bet amounts placed, game outcomes, session durations, and sports markets wagered on. This data is used to calculate account balances accurately, to administer bonus and wagering requirement tracking, to identify and investigate potential bonus abuse or fraudulent activity, and to power our responsible gaming monitoring tools — for instance, to flag account activity patterns that may indicate problem gambling behaviour.

Technical & Device Data

When you access the bdtgl platform, our systems automatically collect certain technical data about your device and connection. This includes your IP address, device type (desktop, mobile, tablet), operating system and version, browser type and version, screen resolution, and general geographic location derived from your IP address (city and country level — not precise GPS location). This technical data is used for security monitoring, fraud prevention, platform optimisation, and to ensure the platform is displayed correctly across different device types used by players across Bangladesh.

Communications Data

If you contact the bdtgl support team via email or live chat, we retain records of those communications including the date and time of contact, the nature of your query or complaint, and the resolution provided. We may also retain records of any promotional communications sent to you (such as bonus offer emails) and whether those communications were opened or acted upon, in order to improve the relevance of future communications.

bdtgl uses the personal data we collect for specific, lawful purposes directly related to the operation of the platform, the management of your account, and the safety and integrity of the gaming environment. We do not use your personal data for purposes unrelated to the bdtgl platform, and we do not sell your personal data to third parties for their own commercial use under any circumstances.

Account Management & Service Delivery

The primary purpose for which we use your personal data is to create and manage your bdtgl account, to process deposits and withdrawals, to calculate and display your account balance accurately, and to deliver the full range of casino games, sports betting markets, and promotional offers available on the platform. Without processing your personal data for these purposes, it would not be possible for bdtgl to function as an online casino and sports betting service.

Identity Verification & Fraud Prevention

We use your identity and KYC data to verify that you are who you say you are, to confirm that you are aged 18 or above at the time of registration and throughout your use of the platform, and to detect and prevent fraudulent activity including multiple account registration, identity fraud, payment fraud, money laundering, and bonus abuse. Fraud prevention is both a legal obligation and a core operational necessity for bdtgl to maintain a fair and trustworthy platform for all players.

Responsible Gaming Monitoring

We use your gameplay and betting activity data, combined with account usage patterns, to power our responsible gaming monitoring systems. These systems are designed to detect early warning signs of problem gambling behaviour — such as rapidly escalating bet sizes, extended unbroken session durations, or the frequency of deposit-and-loss cycles — so that bdtgl can proactively reach out to players who may benefit from responsible gaming tools such as deposit limits, session time reminders, or self-exclusion. This use of your data is in your direct interest and is a core part of bdtgl's commitment to player welfare.

Legal Compliance

bdtgl is required to process and retain certain categories of your personal data to comply with applicable legal and regulatory obligations, including anti-money laundering (AML) requirements, financial record-keeping obligations, and data requests from competent legal authorities where required by law. Data processed for legal compliance purposes is retained for the minimum period required by the applicable legal obligation and is not used for any other purpose.

Marketing Communications

With your consent, we may use your email address to send you information about bdtgl promotions, bonus offers, new game launches, seasonal events (such as BPL tournament offers or Eid special promotions), and responsible gaming reminders. You can withdraw your consent to receive marketing communications at any time by contacting [email protected] or by clicking the unsubscribe link present in every marketing email we send. Withdrawing consent for marketing communications will not affect your ability to use the bdtgl platform or access your account.

Purpose	Legal Basis	Data Used
Account creation & management	Contractual necessity	Identity, contact, financial data
KYC & age verification	Legal obligation	Identity documents, date of birth
Fraud & AML prevention	Legal obligation & legitimate interest	Transaction data, device data, gameplay data
Responsible gaming monitoring	Legitimate interest & player welfare	Gameplay data, session data
Customer support	Contractual necessity	Communications data, account data
Marketing communications	Consent	Email address, promotional preferences
Platform security & optimisation	Legitimate interest	Technical & device data

bdtgl may share your personal data with third parties only in the limited circumstances described below. In all cases, data sharing is governed by appropriate contractual protections and is limited to the minimum data necessary for the specific purpose.

Game Technology Providers

The casino games available on the bdtgl platform are supplied by third-party game studios and technology providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. These providers may receive certain technical data (such as a pseudonymous player identifier and session token) in order to serve game content to your device and to record game outcomes. These providers operate their own data security standards and do not receive your full identity data or financial details. bdtgl maintains contractual agreements with all game providers that govern their handling of any data received.

Payment Processing Partners

To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, bdtgl works with payment processing partners. These partners receive only the transactional data necessary to process your specific payment — such as the amount, the payment method identifier, and a transaction reference. Your full account details are not shared beyond what is required for payment processing. All payment data is transmitted via encrypted channels.

Legal & Regulatory Disclosure

bdtgl may be required to disclose your personal data to law enforcement agencies, regulatory bodies, financial intelligence units, or other competent authorities in response to a lawful request, court order, or legal obligation. In such cases, bdtgl will disclose the minimum data required to satisfy the legal obligation and will, where legally permitted, notify you of such a disclosure.

Fraud Prevention & Security Services

bdtgl may share limited technical data (such as device fingerprint information or IP address flags) with fraud prevention and cybersecurity service providers to help identify and block fraudulent activity, account takeover attempts, or other security threats to the platform. These service providers process data only on bdtgl's behalf and under contractual data processing agreements.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of bdtgl's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, bdtgl will ensure that appropriate privacy protections are in place before any such transfer occurs, and registered players will be notified of any material change to the data controller responsible for their personal information.

bdtgl uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your session and preferences, to protect your account security, and to improve the overall performance and relevance of the platform. This section explains what cookies are, what types of cookies bdtgl uses, and how you can manage your cookie preferences.

What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) by a website when you visit it. They are widely used across the internet to make websites work more efficiently, to remember user preferences, and to provide information to the website operator about how the site is being used. Cookies do not contain executable code and cannot access other files on your device.

Types of Cookies Used by bdtgl

bdtgl uses the following categories of cookies on its platform:

• Strictly Necessary Cookies: These cookies are essential for the bdtgl platform to function. They enable core functionality such as maintaining your login session, keeping your account balance accurate across pages, and ensuring secure communication between your browser and bdtgl's servers. These cookies cannot be disabled without breaking core platform functionality.
• Functional Cookies: These cookies remember your preferences and settings, such as your preferred language, display settings, and whether you have acknowledged certain notices within the platform. They improve your experience by reducing the need to re-enter preferences on each visit.
• Analytical Cookies: These cookies collect anonymised data about how players use the bdtgl platform — such as which games are most frequently played, which pages generate the most engagement, and where players encounter technical issues. This information helps bdtgl improve the platform over time. Analytical cookies do not identify you as an individual.
• Security Cookies: These cookies support bdtgl's fraud detection and account security systems by helping to identify unusual access patterns, detect potential account takeover attempts, and flag suspicious login activity for review by our security team.

Managing Cookies

You can manage or delete cookies using your browser settings. Most modern browsers allow you to block all cookies, accept all cookies, or be notified when a cookie is set so that you can decide whether to accept it. Please note that disabling strictly necessary cookies will prevent the bdtgl platform from functioning correctly, and you may not be able to log in to your account or complete financial transactions if these cookies are blocked.

For guidance on managing cookies in your specific browser (Chrome on Android, Firefox, Samsung Internet, etc.), please refer to your browser's help documentation. bdtgl does not control the cookie practices of third-party game providers accessed via the platform.

Cookie Type	Purpose	Can Be Disabled?
Strictly Necessary	Session management, login security, balance display	No — required for core function
Functional	Preference storage, display settings, notice acknowledgements	Yes — via browser settings
Analytical	Anonymised usage analytics, platform improvement	Yes — via browser settings
Security	Fraud detection, suspicious login identification	Not recommended — may trigger security alerts

bdtgl takes the security of your personal data extremely seriously and implements a range of technical and organisational security measures to protect your information from unauthorised access, disclosure, alteration, or destruction. These measures are reviewed and updated on a regular basis to ensure they remain effective against evolving security threats.

Technical Security Measures

All pages and connections on the bdtgl platform are served over HTTPS with 256-bit SSL/TLS encryption. This means that all data exchanged between your browser and bdtgl's servers — including login credentials, account details, and financial transaction data — is encrypted in transit and cannot be intercepted by third parties. Our servers are hosted in secure data centre environments with physical access controls, network firewalls, intrusion detection systems, and regular security patching schedules.

Player account passwords are stored using industry-standard one-way hashing algorithms. bdtgl staff cannot see your password in plain text — if you forget your password, it cannot be retrieved; it must be reset. We recommend that you use a strong, unique password for your bdtgl account and that you do not share it with any other person. If you believe your account has been compromised, contact [email protected] immediately.

Organisational Security Measures

Access to player personal data within bdtgl's internal systems is restricted on a strict need-to-know basis. Only staff members whose role requires access to player data — such as the KYC verification team, the payments team, and the customer support team — are granted the appropriate level of access. All staff with access to personal data are trained in data handling best practices and are bound by confidentiality obligations. Access rights are reviewed regularly and revoked immediately upon a team member leaving the organisation.

Incident Response

In the unlikely event of a data security incident that affects the privacy of player personal data, bdtgl will take immediate steps to contain and investigate the incident, and will notify affected players as soon as reasonably practicable. Where a data breach meets the threshold for mandatory regulatory reporting, bdtgl will fulfil all applicable reporting obligations within the required timeframes.

bdtgl retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as is required by applicable legal, regulatory, or contractual obligations. Once the applicable retention period has expired, personal data is securely deleted or anonymised so that it can no longer be attributed to an individual player.

Retention Periods by Data Category

The following retention periods apply to the main categories of personal data held by bdtgl:

Data Category	Retention Period	Basis
Account identity data	Duration of account + 5 years after closure	Legal / AML compliance
KYC documents	Duration of account + 5 years after closure	Legal obligation
Transaction records	Duration of account + 7 years after last transaction	Financial record-keeping
Gameplay & betting history	Duration of account + 3 years after closure	Operational / dispute resolution
Support communications	3 years from date of communication	Operational / dispute resolution
Technical & device data	12 months from collection	Security & fraud prevention
Marketing preferences	Until consent is withdrawn	Consent

Where data is retained beyond account closure for legal compliance purposes, it is stored in a restricted-access archive environment and is not used for any active operational purpose. Retention periods may be extended where bdtgl is required to preserve data as part of a legal proceeding, regulatory investigation, or unresolved dispute.

As a user of the bdtgl platform, you have a number of rights in relation to the personal data we hold about you. bdtgl is committed to honouring these rights promptly and transparently. This section sets out your rights and explains how to exercise them.

Right of Access

You have the right to request a copy of the personal data that bdtgl holds about you. This is commonly known as a Subject Access Request (SAR). Upon receiving a valid SAR, bdtgl will provide you with a summary of the personal data held in your account within 30 days. To submit a SAR, please contact [email protected] with the subject line "Subject Access Request" and include your registered email address and account username.

Right to Rectification

If you believe that any personal data held by bdtgl about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update certain account details directly via your account settings panel. For changes to identity data that has been verified through our KYC process (such as your legal name or date of birth), please contact the support team and provide relevant documentation to support the correction request.

Right to Erasure

In certain circumstances, you have the right to request that bdtgl delete your personal data. This right applies where the data is no longer necessary for the purpose for which it was collected, where you withdraw consent (for data processed solely on the basis of consent), or where you object to processing and there are no overriding legitimate grounds for bdtgl to continue. Please note that bdtgl may be required to retain certain data beyond an erasure request in order to comply with legal and regulatory obligations (for example, AML record-keeping requirements). In such cases, bdtgl will inform you of the specific legal basis for retaining the data and the applicable retention period.

Right to Restrict Processing

You have the right to request that bdtgl restricts the processing of your personal data in certain circumstances — for example, while a rectification request is being investigated, or where you have objected to processing and bdtgl is assessing whether its legitimate interests override your objection. Where processing is restricted, bdtgl will continue to store your data but will not actively use it for any purpose other than storage until the restriction is lifted.

Right to Object

You have the right to object to bdtgl's processing of your personal data where that processing is based on legitimate interests. You also have an unconditional right to object to the use of your personal data for direct marketing purposes at any time. To exercise your right to object, please contact [email protected] with details of the specific processing activity you are objecting to.

Right to Data Portability

Where bdtgl processes your personal data on the basis of consent or contractual necessity, and that processing is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format. You may also request that this data be transmitted directly to another data controller where technically feasible.

Exercising Your Rights

To exercise any of the rights described above, please contact the bdtgl data protection team at [email protected] with the subject line "Privacy Rights Request". Please include your registered account email address, your account username, and a clear description of the right you wish to exercise. bdtgl will respond to all valid rights requests within 30 calendar days. In complex or high-volume periods, this period may be extended by a further 30 days, in which case you will be notified of the extension and the reason for it.

If you have any questions about this Privacy Policy, about how bdtgl handles your personal data, or about the rights available to you, please contact our data protection team in the first instance. We are committed to resolving all privacy enquiries fairly, transparently, and within a reasonable timeframe.

How to Contact Us

The primary channel for all privacy-related enquiries is email. Please write to [email protected] with a clear description of your query or concern. Our data protection team monitors this inbox continuously and aims to respond to all privacy enquiries within 5 business days. For urgent matters — such as suspected unauthorised access to your account or a suspected data breach — please mark your email as urgent and our security team will prioritise your request.

Making a Complaint

If you are not satisfied with bdtgl's handling of your personal data or with our response to a privacy rights request, you have the right to escalate your complaint. bdtgl takes all privacy complaints seriously and will conduct a thorough internal review of any escalated complaint. Please submit escalated complaints to [email protected] with the subject line "Privacy Complaint — Escalation" and include a summary of the steps already taken and your reasons for escalating.

Policy Updates

bdtgl reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or improvements to the platform. When material changes are made to this policy, we will notify registered players via email to the address held on their account, and we will update the "Effective Date" and "Last Reviewed" date shown at the top of this page and in the hero section above. We encourage you to review this Privacy Policy periodically to stay informed about how bdtgl protects your personal information. Continued use of the bdtgl platform following notification of a policy update constitutes your acknowledgement of the revised policy.

This Privacy Policy was last reviewed and updated on 1 January 2026. Players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar are all subject to this same policy. There are no regional variations of this Privacy Policy within Bangladesh.